SERVICE AND SUPPORT
If you need technical support, contact your local distributor. Our factory-trained local distributors are best equipped to give you personalized assistance either over the phone or on-site.
Factory support is available by completing the support form below. Products outside of the warranty period may be subject to a fee for factory support.
Technical Support
Support Hours:
9:00 a.m. to 5:00 p.m. EST
All documentation and software are delivered electronically via our Download Site.
Here a list of what you will need when contacting us:
(If applicable)
- The product serial number
- The name of the registered owner of the product.
- Your computer specifications (e.g. operating system, hard drive size, CPU).
- Notes on any product error messages.
- Access to both your machine and your computer.
